Shipping Information

 


 

What is your Shipping Policy?
  • Shipping times are estimated in business days. Ground = 3-8 business days, 2nd Day = 2 business days, Priority = 1 business day.
  • Weekend deliveries are not available.
  • Ground shipping is not available to all locations.
  • We cannot ship to PO Boxes, or APO/FPO.
  • Whole unit shipments (Notebooks, Netbooks, Chromebooks, Desktops, All In Ones, Tablets, Monitors, Projectors, and Ultra-thins) will require a signature for delivery.

More questions? Back to Main Help Page

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Has my order shipped?
It may take 1-2 business days to process an order. Click hereto look up your order and see the shipping status.

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How do I get my tracking number?
Click hereto look up your order and get your tracking number.

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Do you ship to my country?
Orders placed on this site can only be shipped within Canada.

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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

More questions? Back to Main Help Page

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Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

More questions? Back to Main Help Page

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and our system can no longer retrieve or change them.

More questions? Back to Main Help Page

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